Terms and conditions - Extreme Training

General Terms and Conditions

Last updated: May 5, 2026

Please read these Terms carefully before using our services.

Definitions and Interpretation

Interpretation

The terms defined below shall have the same meaning whether used in the singular or plural form.

Definitions

For the purposes of these Terms, the following definitions shall apply:

Application means the software application named EXTREME TRAINING, provided by the Company and downloaded by you onto any electronic device.
Application Store means the digital distribution service operated and developed by either Apple (Apple App Store) or Google (Google Play Store), from which the Application was downloaded.
Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for the election of directors or other governing authorities.
Company (referred to in these Terms as “the Company”, “we”, “us”, or “our”) means Extreme Corporation d.o.o., Sermin 75k, SI-6000 Koper, Slovenia.
Country refers to Slovenia.
Device means any device capable of accessing the Service, including but not limited to computers, mobile phones, and digital tablets.
Promotions means contests, giveaways, competitions, or other promotional campaigns offered through the Service.
Service refers to the Application.
Subscription means access to the Service, or certain features of the Service, provided by the Company on a subscription basis.
Free Trial means a limited period of free access that may be offered when purchasing a Subscription.
Terms means these Terms and Conditions, which constitute the entire agreement between you and the Company regarding the use of the Service.
Third-Party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available through the Service.
You or User means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service, whether or not registered.

Acceptance of Terms

These Terms govern the use of the Service and constitute a legally binding agreement between you and the Company. They set out the rights and obligations of all users in relation to the use of the Service.

Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and any other individuals who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.

By accessing or using the Service, you represent and warrant that you are at least 18 years of age and legally capable of entering into a binding agreement. The Company does not permit individuals under the age of 18 to use the Service.

Your access to and use of the Service is also subject to your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy explains how we collect, use, and disclose your personal data when you use the Application or website, as well as your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using the Service.

Subscription

Subscription Term

Certain parts of the Service are available only through a paid Subscription. Depending on the subscription plan selected at the time of purchase, you will be billed in advance on a recurring basis (daily, weekly, monthly, or annually).

Your Subscription will automatically renew at the end of each billing cycle under the same terms, unless cancelled either by you or by the Company.

Subscription Cancellation

You may cancel the automatic renewal of your Subscription at any time through your account settings.

Please note that Subscription fees already paid for the current billing period are non-refundable. Following cancellation, you will continue to have access to the Service until the end of your current subscription period.

Changes to Subscription Fees

The Company reserves the right to modify Subscription fees at any time at its sole discretion. Any changes to Subscription fees will take effect at the end of the then-current billing cycle.

The Company will provide reasonable prior notice of any changes to Subscription fees, allowing you the opportunity to cancel your Subscription before the updated fees become effective.

Your continued use of the Service after the fee changes take effect constitutes your acceptance of the revised Subscription fees.

Refunds

Paid Subscription fees are non-refundable, except where required by applicable law.

The Company may, at its sole discretion, review and approve certain refund requests on a case-by-case basis.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a limited free trial period.

To access the free trial, you may be required to provide billing information.

If you provide your billing details when signing up for a free trial, you will not be charged any Subscription fees until the free trial period expires. Unless cancelled before the end of the free trial period, the applicable Subscription fee for your selected plan will be automatically charged on the final day of the trial period.

The Company reserves the right, at any time and without prior notice, to modify the terms of the free trial offer or discontinue the free trial entirely.

Promotions

Any Promotions made available through the Service may be governed by separate rules in addition to these Terms.

If you participate in any Promotions, you should review the applicable promotional rules as well as our Privacy Policy. In the event of any inconsistency between the promotional rules and these Terms, the promotional rules shall prevail.

Intellectual Property

The Website, the Service, and all original content, features, and functionality made available through the Service — excluding content provided by users or third parties — are and shall remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other applicable intellectual property laws of Slovenia and other jurisdictions.

All copyrights, trademarks, trade names, logos, images, and any other intellectual or industrial property rights used by or belonging to us — including those contained in marketing materials such as titles, graphics, icons, scripts, and source code — are owned by us, our licensors, or our partners. These rights may not be reproduced, distributed, sold, published, transmitted, modified, copied, or otherwise used, in whole or in part, without our prior written consent.

Any commercial or unauthorized use of such intellectual property is strictly prohibited unless expressly permitted under these Terms.

Our trademarks, branding, and apparel may not be used in connection with any other product or service without the Company’s prior written consent.

Links to Third-Party Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be held liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance on, any content, goods, or services available through such third-party websites or services.

The Company recommends that you review the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

The Company may immediately suspend or terminate your access to the Service and the Website, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

Upon termination, your right to use the Service and the Website will cease immediately.

Limitation of Liability

The Website, the Service, and any materials made available through the Website or the Service are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, the Company shall not be liable for any damages whatsoever, including but not limited to special, punitive, indirect, incidental, or consequential damages arising out of or in connection with:

Any use of, inability to use, temporary unavailability of, or interruption to the Service or Website, including any content made available through the Website, the Service, or by users;
The accuracy, completeness, timeliness, or reliability of any content, data, or information provided through the Service or Website;
Any links contained within the Website or Service that direct users to third-party websites, including links shared by other users;
Third-party websites, services, or products. The Company has no control over third-party content and accepts no responsibility for any direct or indirect loss or damage resulting from the use of such websites or services. You assume full responsibility when choosing to access third-party links or redirects;
The actions or conduct of any registered or unregistered users;
Any damage, viruses, malware, or other harmful components that may affect your computer, mobile phone, tablet, equipment, or other property as a result of accessing, using, browsing, or downloading content from the Website or Service, including materials, data, text, images, videos, or audio files. The Company shall also not be liable for any loss of data arising from the use of the Service or Website.

Regardless of any damages you may incur, the total liability of the Company and its suppliers under any provision of these Terms, and your exclusive remedy for any of the foregoing, shall be limited to the amount actually paid by you through the Service, or EUR 100 if no purchase has been made through the Service.

The Company further states that, to the fullest extent permitted by applicable law, neither the Company nor its suppliers shall under any circumstances be liable for any special, incidental, direct, indirect, or consequential damages whatsoever, including but not limited to damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy arising out of or in any way related to the use of, or inability to use, the Service or Website, third-party software or hardware used in connection with the Service or Website, or otherwise in connection with any provision of these Terms, even if the Company or its suppliers have been advised of the possibility of such damages and even if any remedy fails of its essential purpose.

Certain jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages. As a result, some of the limitations described above may not apply in those jurisdictions. In such cases, each party’s liability shall be limited to the maximum extent permitted by applicable law.

Disclaimer – “AS IS” and “AS AVAILABLE”

The Service and Website are provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranties of any kind.

To the fullest extent permitted by applicable law, the Company, on its own behalf and on behalf of its affiliates, licensors, and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, relating to the Service and Website. This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties that may arise from course of dealing, performance, usage, or trade practice.

Without limiting the foregoing, the Company makes no warranty or representation that the Service will:

meet your requirements or expectations;
achieve any intended results;
be compatible or work with any third-party software, applications, systems, or services;
operate uninterrupted or error-free;
meet any performance or reliability standards; or
have any defects or errors corrected.

Without limiting the foregoing, the Company and its providers make no representations or warranties of any kind, whether express or implied: (i) regarding the operation or availability of the Service, or the information, content, materials, or products included in the Service; (ii) that the Service will operate uninterrupted or error-free; (iii) regarding the accuracy, reliability, or timeliness of any information or content made available through the Service; or (iv) that the Service, its servers, content, or emails sent by or on behalf of the Company are free of viruses, scripts, trojan horses, malware, time bombs, or other harmful components.

Furthermore, the Company and its providers expressly inform the user, including where the user also qualifies as a consumer, at the time of entering into the agreement, that the Company shall not be liable for any lack of conformity of the supplied digital content or digital service resulting from failure to comply with the objective conformity requirements set out in Article 111(1) or Article 112(1) and (2) of the Slovenian Consumer Protection Act (ZVPot-1), which the consumer expressly acknowledges and accepts upon ordering and using the Service.

Certain jurisdictions do not allow the exclusion of certain warranties or limitations of applicable statutory consumer rights, therefore some or all of the above exclusions and limitations may not apply to a user who is also a consumer. In such cases, the exclusions and limitations set out above shall apply to the fullest extent permitted under applicable law.

These Terms and the use of the Service shall be governed by the laws of Slovenia, without regard to its conflict of law rules. Use of the application may also be subject to other applicable local, state, national, or international laws.

In the event of disputes relating to the use of the website, the purchase of products through the website, or the use of the Service, the Company and the user agree to attempt to resolve the dispute amicably. If an amicable resolution cannot be reached, the dispute shall be submitted to the competent court in Ljubljana, Slovenia.

Users residing in another Member State of the European Union shall benefit from any mandatory provisions of the laws of the country in which they reside.

If the user is located in the United States, the Service shall be considered a “commercial item” within the meaning of 48 C.F.R. § 2.101.

The user represents and warrants that: (i) they are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a country that “supports terrorism”; and (ii) they are not listed on any U.S. government list of prohibited or restricted parties.

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified and interpreted so as to achieve, to the greatest extent possible under applicable law, the intended purpose of the invalid or unenforceable provision, while the remaining provisions shall remain in full force and effect.

Except as otherwise provided in these Terms, the failure to exercise a right or require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any later time, nor shall the waiver of any breach constitute a waiver of any subsequent breach.

These Terms may be translated into other languages. By using the website and the Service, the user agrees that in the event of any dispute, the Slovenian version shall prevail.

The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. This may include changes required by new legislation, updates to our services or application, or minor technical and editorial corrections. Where the changes are material, the Company will make reasonable efforts to provide the user with at least 30 days’ prior notice before such changes take effect. For each individual order, the Terms applicable at the time of placing the order or using the Service or website shall apply. What constitutes a material change shall be determined by the Company at its sole discretion.

By continuing to access or use the Service and the website after such revised Terms become effective, the user agrees to be bound by them. If the user does not agree, in whole or in part, with the revised Terms, they must discontinue use of the website and the Service.

ONLINE STORE

PURCHASE PROCESS

The user selects the product they wish to purchase and adds it to the shopping cart by clicking the “Add to Cart” button. The shopping cart icon is displayed in the upper right corner of the website. By clicking on the cart icon, the user is presented with an overview of the cart contents, including the product image, description, price, and selected quantity for each item.

Within the shopping cart, the user may change the quantity of individual products or remove products from the cart before completing the order. The quantity can be increased by clicking the “+” symbol, decreased by clicking the “–” symbol, and a product can be removed from the cart by clicking the “x” symbol.

The user may continue shopping and adding products to the cart or proceed to the checkout process at their own discretion.

Once the user has confirmed that the selected products and quantities are correct, they proceed by clicking the “Checkout” button. At this stage, users purchasing as guests must enter their personal information. For users who have previously registered with the provider’s system, personal details are automatically populated upon login using their username and password.

After entering personal information, the user may also choose delivery to a different address by selecting the option “Ship to a different address?”. In such case, the user must provide the recipient’s name as well as the delivery and billing address for the ordered products.

In the next step, the user selects the preferred payment method. Before submitting the final order, the user must carefully review all entered information, including personal details, delivery address, selected products and quantities, and payment method. The user is solely responsible for the accuracy of the information provided.

Before completing the order, the user must confirm acceptance of the Terms and Conditions and the Privacy Policy by agreeing to the following statements:

“I have read and agree to the Terms and Conditions of the website”
“I have read and fully agree to the Privacy Policy”

By submitting the order via the “Buy Now” button, the online store automatically generates the order and sends an order confirmation email to the user’s provided email address, including all order details (products, prices, quantities, user information, etc.). Upon receipt of this confirmation email, the order shall be considered confirmed.

The provider undertakes to dispatch the ordered products as soon as possible. If the estimated delivery time exceeds two (2) business days, the provider will notify the user accordingly and in a timely manner.

By placing the order, the user undertakes the obligation to accept delivery of the ordered products and to pay the full purchase amount. A copy of the order will be sent to the email address provided by the user at the time of purchase.

FAST ORDER CANCELLATION BEFORE PROCESSING

The user may cancel an order within one (1) hour of placing it, or no later than 12:00 PM on the same day if the order was placed shortly before 12:00 PM.

After this period expires, the order shall be deemed to have entered processing, and the ordered products will generally already have been handed over to the delivery service or prepared for dispatch. In such cases, cancellation of the order in this manner is no longer possible.

Due to rapid logistics processing, the provider or the Company cannot guarantee the possibility of cancelling an order once processing has begun. In most cases, orders are delivered to the recipient on the next business day.

PAYMENT

The provider shall issue an invoice to the user in PDF format and send it to the buyer’s email address. The user may pay by credit or debit card, via PayPal, or by bank transfer based on a pro forma invoice (available in Slovenia only).

The invoice will specify the price and all costs related to the purchase, and will also include information regarding the right to withdraw from the contract. The user is responsible for verifying the accuracy of all information before placing the order.

DELIVERY TIME

For products in stock, dispatch is usually completed within 1–2 business days. In the event of a longer delivery period, the user will be informed of the estimated delivery time by email or telephone.

DELIVERY

The provider undertakes to deliver the goods or services within the timeframe clearly communicated to the user at the time the order was placed. Upon delivery, the provider shall also supply the user with all legally required information relating to the right of withdrawal from the contract, including the conditions, deadlines, and procedure for exercising such right.

The provider must also ensure that the user receives clear and accessible information regarding contact details for complaints, as well as information relating to warranties, servicing, or other post-contract services.

Unless expressly stated otherwise, all transportation and delivery costs shall be borne by the user or purchaser of the products.

As a general rule, the provider dispatches ordered products within one (1) to two (2) business days following receipt of the order or receipt of payment based on a pro forma invoice, where such payment is a condition for processing the order. Delivery is generally completed on the next business day after dispatch, although in exceptional cases it may take longer.

Once the order has been processed and dispatched, the provider will notify the user via the email address provided when placing the order. Shipments are trackable. If the user does not receive the shipment or if the delivery time is unusually long, the user may contact the provider via email at info@extremetraining.eu, and the provider will verify the shipment status.

Goods are not dispatched on Saturdays, Sundays, or public holidays.

Shipping costs for deliveries within the Republic of Slovenia are charged in accordance with the applicable price list of Pošta Slovenije.

All product prices are stated in euros (EUR) and include value added tax (VAT).

Delivery Method – Pošta Slovenije and GLS

The provider uses the delivery services of Pošta Slovenije and GLS for shipping orders. Ordered products are delivered to the delivery address provided by the user when placing the order. Deliveries are generally carried out during morning hours.

If the user is unavailable at the time of delivery, the shipment may be collected at the nearest Pošta Slovenije post office within fifteen (15) days.

If a shipment is returned to the provider due to incorrect or incomplete delivery address information provided by the user, additional costs will arise for which the user is responsible. The costs of re-dispatching and re-delivering the shipment to the corrected address will be charged to the user in accordance with the applicable Pošta Slovenije price list. (payment based on a pro forma invoice).

If the user does not wish the shipment to be resent, the provider shall refund only the amount paid for the purchased products, excluding delivery costs.

Payment Obligation

Before completing the order, the user is expressly informed of the following statement:

“By placing this order, I acknowledge and accept the obligation to pay.”

By submitting the order and confirming this statement, the user agrees that the placed order constitutes a binding obligation to pay. A copy of the order will be sent to the email address provided by the user when placing the order.

Delivery to a Pošta Slovenije Parcel Locker (PS Paketomat)

When selecting the delivery address before completing the purchase, the user may also choose delivery to a PS Paketomat parcel locker, petrol station, or post office by clicking the yellow “Edit Delivery” button.

Additional information is available on the Pošta Slovenije website.

PAYMENT BY PRO FORMA INVOICE (SLOVENIA ONLY)

For information regarding bank transfer fees for payments made by pro forma invoice, users should contact the bank through which the payment is being made. When paying by pro forma invoice, the UPN payment form processing fee according to the Pošta Slovenije price list is not charged. This means that the user pays only the purchase price and the shipping costs.

Payment details:

Extreme corporation d.o.o.
Sermin 75K, 6000 Koper – Capodistria

IBAN: SI56 1010 0005 7979 029 (Intesa Sanpaolo Bank d.d.)
Reference: SI00 (+ order number)
BIC / SWIFT CODE: BAKOSI2X

Orders placed by pro forma invoice remain valid for only three (3) business days. Accordingly, the Company reserves the ordered items for only three (3) business days. After this period, it is considered that the user has withdrawn from the purchase, the order is automatically cancelled, and the products are returned to sale.

PAYMENT VIA PAYPAL

PayPal provides a simple and, above all, secure method for making online payments. The user’s credit card details are not disclosed to the seller. When paying via PayPal, users may use Visa, Mastercard, American Express, and other supported payment cards. To use PayPal, the user must create a PayPal account, which is free of charge and enables secure, anonymous, and fast online transactions.

PAYMENT BY CREDIT OR DEBIT CARD

The user adds the desired products to the shopping cart. After completing the order process, the user is redirected to the Activa payment system. The user then enters their credit card number and security code. In the next step, the payment is confirmed and the purchase is completed.

DELIVERY TO CROATIA

Shipping costs are charged in accordance with the applicable GLS price list. Payment may be made via PayPal or by credit/debit card. Transportation costs are always borne by the purchaser or user.

Ordered products are dispatched within 1–2 business days, and delivery is generally completed within 2–3 business days, while deliveries to islands may take 4–5 business days.

Once the order has been processed, the Company dispatches the shipment and notifies the user via the email address provided in the contact details. All shipments are trackable, and users may contact the Company at info@extremetraining.eu for shipment-related inquiries.

If the user has not received the package or if the delivery is taking longer than expected, the user should contact the Company, which will verify the shipment status.

DELIVERY TO OTHER EU COUNTRIES

Payment may be made via PayPal or by credit/debit card. All delivery costs are fully borne by the user or purchaser of the products.

Ordered products are dispatched within 1–2 business days following receipt and processing of the order. Once the shipment has been dispatched, the user will be notified via the email address provided when placing the order.

All shipments are trackable. If the user has not received the shipment or if delivery is taking longer than expected, the user may contact the Company at info@extremetraining.eu, and the Company will verify the shipment status and provide additional information.

DELIVERY TO COUNTRIES OUTSIDE THE EU

Users from non-EU countries may contact the Company at info@extremetraining.eu regarding orders and shipping costs.

DISCOUNT CODES

Promotional or discount codes are valid only for a specified period of time and apply exclusively to the indicated products at their regular prices, provided that the customer enters the code directly during the checkout process. The discount is then applied automatically.

Discount codes do not apply to products that are already discounted. It is not possible to apply a discount code retroactively to an order that has already been placed where the customer failed to enter the code during checkout, nor do discount codes apply to orders placed in the past.

Discount codes, promotions, and special offers cannot be combined. Only one discount code may be used per order. Two or more separate orders placed using different discount codes cannot subsequently be combined into a single order.

Discount codes also do not apply to newly selected products exchanged for products purchased in a previous order.

RIGHT OF WITHDRAWAL FROM THE CONTRACT, RETURNS / EXCHANGES

WITHDRAWAL FROM THE CONTRACT: A user who qualifies as a consumer has the right to notify the Company within fourteen (14) days that they are withdrawing from the contract, without being required to provide any reason for their decision.

The withdrawal period expires fourteen (14) days from the date on which the consumer, or a third party designated by the consumer who is not the carrier, takes possession of the ordered goods.

The consumer may submit the withdrawal notice to the Company using the withdrawal form available via the “WITHDRAWAL FROM THE CONTRACT” link or by means of an unequivocal statement clearly indicating the intention to withdraw from the contract. The statement may also be submitted by email to info@extremetraining.eu.

The withdrawal notice shall be deemed timely if the shipment is sent within the withdrawal period. The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The goods must be returned to the Company no later than fourteen (14) days after the withdrawal notice has been submitted.

Products must be unused, undamaged, and returned in their original packaging together with all accompanying documentation. Otherwise, the consumer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

If the consumer withdraws from the contract, the Company shall reimburse all payments received from the consumer in relation to the cancelled contract without undue delay and no later than fourteen (14) days from the date the Company receives notice of withdrawal. The cost of returning the goods shall be borne by the consumer. The Company may withhold reimbursement until the returned goods have been received.

The Company shall issue the refund using the same payment method used by the consumer, unless the consumer expressly agrees to another payment method and provided that the consumer incurs no additional costs as a result.

The consumer may inspect and test the received goods only to the extent necessary to determine their actual condition and in the same manner as would ordinarily be permitted in a physical retail store. Any testing or handling exceeding this scope may be considered use of the goods, and the consumer shall be liable for any reduction in value resulting from handling that is not necessary to determine the nature, characteristics, and functioning of the goods.

If the user returns a package at the Company’s expense or sends a cash-on-delivery shipment, the Company will refuse acceptance of such shipment. Any costs related to returning the goods shall be borne by the user.

EXCHANGE OF GOODS: If the consumer purchased an item they wish to exchange for another item, they must complete the form available under the “RETURN OF GOODS” section. The consumer bears the shipping costs for returning the goods to the Company. Exchanges may be requested within fourteen (14) days from receipt of the shipment.

Product exchanges are possible only if the product is unused, unworn, and free from unpleasant odors. The product must be returned in perfect condition, without creases or damage, and in its original packaging, which must likewise remain undamaged and uncreased, regardless of whether the packaging consists of a cardboard box or PVC bag in which the product was delivered.

All accessories included with the product at the time of purchase (such as booklets, decorative paper, etc.) must also be returned in undamaged and unaltered condition.

Product labels and declarations form an integral part of the product and must also be returned intact when requesting an exchange.

An exchange is possible only for a product returned in exactly the same condition as it was received by the customer upon delivery.

Product photographs represent the actual products. However, due to differences in display settings and screen characteristics across various devices (such as mobile phones, tablets, monitors, etc.), slight variations in color appearance may occur, including lighter or darker shades. The Company has no control over such differences, as they depend on the user’s device settings. If the received product differs in color from the consumer’s expectations, the product may still be returned or exchanged, subject to all conditions stated in the previous paragraphs.

Products that have been washed, used, or altered in any way so that their original appearance differs from the condition in which they were received are not eligible for return or exchange in cases where the consumer simply changes their mind after purchase. Returns of such products are only possible under the conditions specified in the section “Right of Withdrawal from the Contract.”

In the case of an exchange, the prices stated on the original invoice received by the consumer at the time of purchase shall apply to the originally purchased products. For newly selected products, the prices published in the online store at the time the provider receives the returned products for exchange shall apply.

Coupons and promotional discount codes cannot be applied during the exchange process, as such discounts are intended exclusively for new purchases.

COMPLAINTS

If, upon receiving the shipment, the user determines that required documentation is missing, that the information on the invoice is incorrect, or that there are any other similar deficiencies, the user is requested to contact us at info@extremetraining.eu with a description of the identified issue. We will provide appropriate clarification, further instructions, or the missing materials as soon as possible.

Customers are advised to inspect the goods immediately upon receipt. If defects or inconsistencies are identified that do not correspond to the descriptions provided in the online store or related services, the customer must notify the provider via the “RETURN OF GOODS” form, on the basis of which further procedures will be agreed.

The purchased product must be returned together with its undamaged original packaging and all accompanying accessories (such as cardboard inserts, booklets, PVC bags, etc.). The packaging is considered an integral part of the product. If the packaging is damaged, torn, incomplete, or if the product is returned without essential parts of the packaging, the product shall be deemed used.

Unless otherwise required by law, the customer bears the costs of returning goods within the complaint procedure.

If, during the complaint process, the user chooses to exchange the product for a different model, the prices published in the online store at the time the provider receives the returned products shall apply. Coupons and promotional discount codes cannot be applied in such exchange procedures.

DEFECTIVE GOODS / LACK OF CONFORMITY

A product shall be considered defective if:

• the product does not possess the characteristics necessary for its normal use or circulation on the market;
• the product does not possess the characteristics necessary for the specific purpose for which the buyer purchased it, provided that such purpose was known or should have been known to the seller;
• the product does not possess the characteristics and qualities that were expressly or implicitly agreed upon or prescribed;
• the provider delivered a product that does not match the sample or model shown, unless the sample or model was displayed solely for informational purposes.

The suitability of a product for normal use shall be assessed in relation to goods of the same type and taking into account any statements regarding the characteristics of the goods made by the seller or manufacturer, particularly through advertising, product presentation, or statements provided on the product itself.

The buyer may exercise rights relating to defective goods if the provider is notified of the defect within two (2) months from the date the defect was discovered. The provider shall not be liable for defects that become apparent after two (2) years from the date the goods were delivered.

The Company shall not be liable for defects arising from circumstances attributable to the buyer (or a third party), in particular defects resulting from improper use, mechanical damage, or unauthorized interference (such as repairs).

The contractual relationship between the parties regarding defective goods shall be governed by the provisions of the Slovenian Code of Obligations and/or the applicable consumer protection legislation.

WARRANTY

The buyer may submit a warranty claim at any time during the warranty period. A consumer may enforce a warranty for products for which a mandatory warranty is required (as determined by the applicable Rules on Goods for Which a Warranty for Proper Functioning Is Issued), as well as for products covered by a voluntary warranty.

During the warranty period, the consumer may request that the guarantor remedy the defect free of charge. If the defect cannot be repaired, or if the company fails to repair it within a total period of forty-five (45) days, the consumer may request a replacement with a new identical product free of charge.

What is the warranty claim procedure?

Within the warranty period and in accordance with the warranty conditions, the buyer must submit a written request to the guarantor for the repair of defects, while also providing the product, the warranty certificate, and a copy of the invoice.

The buyer shall bear no costs in connection with the repair of defects or replacement of the product. If the seller determines that the defect resulted from improper handling by the buyer, and the warranty claim is therefore unjustified, the product will be returned to the buyer at the buyer’s expense together with written notice.

DAMAGED SHIPMENTS, FAILURE TO COLLECT SHIPMENTS

HANDLING OF DAMAGED SHIPMENTS

If, upon receiving the shipment, it is visibly apparent that the package is physically damaged, incomplete, or shows signs of having been opened, the buyer must immediately notify the seller at info@extremetraining.eu, where they will receive further instructions. A complaint procedure with the postal service provider will then be initiated.

The package must remain in the same condition as it was upon receipt, without adding or removing anything, and the buyer must retain the original packaging. When reporting the damage, the Company will also require photographs of the package, the internal packaging, the damaged product, the shipping label, and a description of the damage.

The claim will be reviewed by the postal service provider, and based on their decision or approval, the buyer will either receive a refund or a replacement product. The Company will make reasonable efforts to resolve the complaint as quickly as possible.

FAILURE TO COLLECT THE ORDERED SHIPMENT

After the order has been processed and handed over to the postal service, the user will receive an email notification at the email address provided during checkout informing them that the package can be expected within the following days.

If the postal carrier is unable to deliver the package personally, a notice of attempted delivery will be left in the user’s mailbox. The shipment may be collected at the post office within fifteen (15) days. If the package is not collected within this period, it will be returned to the sender.

If, for any reason, the user did not receive the delivery notice from the postal carrier, they must immediately inform the Company at info@extremetraining.eu. The Company will provide the necessary information enabling the user to collect the shipment without the notice document.

Limitation of Liability

Due to the nature of online business operations, e-commerce, and our Services, the availability and product offering in the online store and through our Services may change frequently and rapidly. The Company strives to provide clear and accurate information regarding the essential characteristics and features of the products offered for sale, based on information received from suppliers. Nevertheless, the Company shall not be liable for any errors, inaccuracies, or incomplete information, nor for any damage that may arise from such issues. The Company reserves the right to modify information without prior notice.

Photographs and images of products published in the online store and within the Services are for illustrative purposes only. Any differences between the displayed images and the actual product (such as color variations) do not affect the specifications or characteristics of the product itself.

The Company shall not be liable for occasional unavailability of the online store or Services, or for interruptions in operation resulting from technical issues or other factors beyond the Company’s control.

If you have any questions regarding these Terms, you may contact us at:

Extreme Corporation d.o.o.
SERMIN 75 K
6000 KOPER – CAPODISTRIA
Slovenia
info@extremetraining.eu

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